SMOFT ERP - service software
Facilitate your exchanges, export and import your documents with ease!
Facilitate your exchanges, export and import your documents with ease!
Export and Import of Documents: Allows you to export and import documents related to interactions with customers.
History: Stores a detailed history of customer interactions, including support tickets.
Tickets: Manages customer support and assistance requests from reporting to resolution.
The Service module encompasses several essential components that ensure seamless support and traceability of activities. Here is a detailed overview of these components
This component allows you to bring files and documents from outside our software. For example, it is possible to import Excel files or other essential documents for further processing in our software package.
The Service module encompasses several essential components that ensure seamless support and traceability of activities. Here is a detailed overview of these components
Conversely, "Export Documents" facilitates the export of documents and data from our system to external sources, thus contributing to integrated information management.
The Service module encompasses several essential components that ensure seamless support and traceability of activities. Here is a detailed overview of these components
Every action, move, click, comment and detail in our software package is automatically saved in "History." This functionality provides complete traceability of activities, ensuring full visibility of past operations.
The Service module encompasses several essential components that ensure seamless support and traceability of activities. Here is a detailed overview of these components
“Activity Log” captures all user login and logout events. It helps monitor user activity, ensuring security control and effective access management.
The Service module encompasses several essential components that ensure seamless support and traceability of activities. Here is a detailed overview of these components
When a member of your team encounters a difficulty, they can easily access the "Tickets" module to create a support request. This support request captures the issues encountered in detail and initiates the collaborative support process.
Once a ticket is opened, another colleague on the team takes over to understand the nature of the incident and develop an appropriate solution. The ticket then progresses to the status "under view", indicating that concrete actions are underway to resolve the specific issue.
However, he can move on to other tasks to optimize his time. Once the resolution is ready, the ticket is marked as "closed", meaning the issue has been successfully resolved. This approach promotes team spirit and collaboration among your team members.
The Service module encompasses several essential components that ensure seamless support and traceability of activities. Here is a detailed overview of these components
DATA RUN is a sub-module of the “Service” module which offers exceptional flexibility in data management within your software package. It consists of two fundamental elements designed to simplify and optimize your data management experience.
DataSync is the first element of DATA RUN. It allows the rapid production of custom data templates and tables based on your specific needs. One of its most powerful features is its seamless synchronization with other modules in your system. Imagine being able to instantly extract information from different modules without additional effort. For example, simply ask for the first and last names of employees, and DataSync automatically displays them, because it is synchronized in real time with the other modules. This intelligent synchronization simplifies data management, eliminating redundancy and potential errors.
The second component of DATA RUN is DataForm. This specialized part allows you to create custom forms and data sheets based on your specific needs. Whether you need request forms, project tracking sheets, or any other data format, DataForm offers a user-friendly interface to design them quickly and efficiently. You have full control over fields, data types, and layout. It is the ideal tool to adapt your software package to the changing requirements of your business.
What makes DATA RUN even more powerful is the ability to assign items you have created to any module in your software package. Assignment allows you to customize each module based on the specific needs of your business. This means you can save data from DataSync or use forms designed with DataForm in any part of your system, ensuring seamless integration and tailored data management.